Delivery
Shipping Policy
Last updated: January 1, 2025
Acotoner delivers toner cartridges across Nairobi and Kenya. We aim to get your order to you as quickly as possible — often the same day. This page explains how our delivery process works, what it costs, and what to do if something goes wrong.
1. Nairobi Delivery
We offer same-day delivery within Nairobi for orders confirmed and fully paid before 12:00 PM (noon) on business days.
- Orders placed and paid before 12:00 PM are delivered the same day.
- Orders placed after 12:00 PM are delivered the next business day.
- Delivery is available Monday to Saturday within Nairobi and its environs.
- Our rider will contact you before arriving at your delivery address.
Same-day delivery applies to Nairobi only. Business days exclude Sundays and public holidays.
2. Upcountry Delivery
For deliveries outside Nairobi, we dispatch via trusted courier partners.
- Estimated delivery time: 1–3 business days depending on your location.
- We use reliable courier services to ensure your order arrives safely.
- A tracking number will be shared with you once your order is dispatched.
- Delivery to remote areas may take an additional 1–2 days.
3. Delivery Fees
Delivery fees are calculated based on your location and order size.
- Nairobi CBD and nearby areas: flat delivery fee applies.
- Other Nairobi areas: fee varies by distance.
- Upcountry: fee calculated based on courier rates to your town.
- Large or bulk orders may qualify for free or subsidised delivery — contact us to confirm.
The exact delivery fee is shown at checkout before you complete your order.
4. Walk-in Collection
Prefer to collect your order yourself? You are welcome to walk in at our office.
- Location: Pioneer Building, Tom Mboya Street, Nairobi CBD.
- Collection hours: Monday to Saturday, 8:00 AM – 6:00 PM.
- No delivery fee applies for walk-in collection.
- Please bring your order confirmation when collecting.
Collection orders are typically ready within 1–2 hours of payment confirmation during business hours.
5. Order Processing
- Orders are processed once full payment is confirmed.
- You will receive an order confirmation via WhatsApp or email after payment.
- Processing time is typically under 1 hour during business hours.
- Orders placed outside business hours are processed the next business day.
- Bulk orders (10+ units) may require additional preparation time.
6. Inspecting Your Order
We take care to pack every order securely. When your delivery arrives:
- Inspect your package in the presence of the delivery rider before signing.
- Check that the quantity and product match your order confirmation.
- Report any damage, shortage, or wrong items within 24 hours of delivery.
- Contact us via WhatsApp or email with photos of the issue and your order reference.
Claims reported after 24 hours may not be accepted. Please inspect your order promptly.
7. Delays & Disruptions
While we strive to meet all delivery timelines, some circumstances are beyond our control.
- Delays caused by courier partners, traffic, or weather are outside our direct control.
- We will notify you promptly if your order is delayed and provide an updated delivery estimate.
- Acotoner is not liable for losses arising from delivery delays caused by third parties or force majeure events.
- If your order is significantly delayed, contact us and we will investigate with the courier.
8. Contact Us
Have a question about your delivery? Get in touch — we're happy to help.